Frequently Asked Questions

Zoapi is an Enterprise meeting room solution. Zoapi is designed to provide one solution for all your meeting room problems. With Zoapi, you spend your time in meetings instead of setting it up. Once your meeting room is powerd by Zoapi, you can wirelessly share your screen from any platform, connect to remote clients through video conferencing application of your choice, Integrate your room calendar to your Zoapi Hub for planning and tracking your meetings.

It’s both. We sell both Hub software (Proware) and preinstalled hardware (Pro and Basic). You can install Zoapi Hub software on any Windows 10 miniPC/PC or opt for one of our plug and play hardware

Zoapi Hub comes with 3 years warranty

Setting up Zoapi is very simple. Connect Zoapi Hub to your display using a HDMI cable or Mini-DisplayPort cable and connect the power cable. Power on the Zoapi Hub and you are ready to go. You can also connect Zoapi Hub to your network over Ethernet or wifi.

We are always open to suggestions and feature requests. Our engineering teams prioritize new features based on customer demand. So, if there is sufficient demand, yes, one day Zoapi hub might be able to peel potatoes.

Depends on your use case. Basic is primarily targeted towards customers looking for a low cost screen sharing solution with some video conferencing capabilities. If VC is a large part of your requirement – then we would recommend getting the Pro unit.

Yes you can. Zoapi Hub is supposed to be the dedicated device in your meeting room/classroom. You can install it on your laptop to explore the features.

Yes you can use Zoapi Hub as a exlcusive digital signage device for displaying dynamic content

Go to https://zoapi.com/schedule-a-demo/ and fill in the details. Our sales team will get in touch with you very soon.

Zoapi product comes with one Zoapi Hub, Power cable, Remote and Vesa mount.

You can write to us here : https://zoapi.com/contact-us/ or drop us a mail at support@zoapi.com or hello@zoapi.com

You will be able to select the applications you want to add to your Zoapi Hub in our appstore. However the apps can only be installed through our appstore. This is done to ensure quality, consistency and security of the whole device. In case you need an app that’s not available on the Hub or the store, reach out to us and we will try to integrate it.

It depends on what you want to use Zoapi Hub for. If you need it only for wireless presentation then Intel Pentium or Celeron quad core processor with 4GB RAM will be good enough. If you wish to use Zoapi for Video conferencing then we suggest using at least 6th gen or above I3 or preferably an I5 processor with minimum 4GB RAM

We provide 15 days trial license. You can install the Zoapi Hub software on any Windows 10 device and explore all the features. Contact us now for your free license https://zoapi.com/get-quote/

No Zoapi Hub software is supported only on the windows10 platform. But you can present from your laptops running Windows7, 8, 10, Mac or Linux.

No Zoapi Hub software is supported only on the windows10 platform. But you can present from your laptops running Windows7, 8, 10, Mac or Linux.

Depends on your use case. Wireless screen sharing works without internet. Hub needs internet for supporting features such as Video conferencing, calendar and online dashboard.

Secure PIN will change after every meeting. Users need to know this PIN for sharing their screen.

Settings on the Zoapi Hub is protected using a secure access code so that users do not change any settings without suprevision from IT admins. You can disable this feature.

Press Apps(F2 on keyboard) button on the remote and go to settings. Go to Wifi Network tab and select the network you wish to connect to and provide the password. Use the connect button to check the status of the connection.

With dual display you can view two user screens side by side. Dual display is also very useful while using video conferencing along with screen sharing so that you can view shared screen on one display and video conferencing on the other.

Zoapi has been designed for Enterprises with security as one of the important design requirement. All communication between client device and Zoapi HUB and between Zoapi HUB and Cloud are encrypted with industry standard encryption technology.

Zoapi Hub is not able to reach internet. You can still share your screen by entering the IP address shown when prompted in the Zoapi client application.

Wireless screen sharing does not require a remote control. The remote is needed for video conferencing, changing Hub settings etc.

Zoapi supports two access codes for IT teams to manage their Hub devices. The IT admin can have a single master access code and individual local access code.

Zoapi is a low maintenance device. Zoapi firmware upgrades itself automatically with all the latest and important updates. You can also use the ‘Manual Upgrade’ button in the Apps->Settings->Upgrades tab to force an immediate update.

Go to Apps->Settings->General and enable or display ‘Switch Display’ option.

The Zoapi device automatically powers on when power is plugged in. If you shut it down from the menu, you can power it back on by just toggling the power source.

Yes. Go to Apps->Settings->Wifi Network. Choose the wifi network you wish to connect from the dropdown and provide the password. Use ‘Connect’ button to check the connection status.

Zoapi supports upto 4 different isolated networks: 1. Ethernet 2. Wifi 3. Secondary ethernet over USB 4. Wifi Access Point.

Go to Apps->Settings->About. You will find all the network related details there.

Zoapi provides its own Wifi Access point. This can be used to connect to Zoapi Hub when Hub is not connected to any network. This is also useful for a guest to connect to Zoapi device.

Yes you can disable the access point from Apps->Settings->Access Point.

Yes. Choose ‘Disabled’ in Apps->Settings->Access Point->Share Net From.

When prompted for the PIN, choose the option ‘Use key instead’ shown right below the PIN text field.

This means internet is not shared over Access point. Either Zoapi Hub does not have internet or Access Point is not configured to provide internet.

Use Enable Proxy under Apps->Settings->Security to toggle proxy settings.

Yes you can

It is preferred to connect Zoapi over ethernet which provides high bandwidth for seamless screen sharing and video conferencing when compared with wifi. Along with Ethernet, you can also connect the Zoapi device to your Guest wifi so that a guest can use Zoapi Hub without switching to the Access Point.

Go to Apps->Settings->About. You will find all the network related details there.

Access point on the Zoapi Hub can be configured to have a static password which never changes. Alternatively you can choose to use the dynamic password where password changes along with the meeting PIN. With dynamic password, users needs to be present in the meeting room to connect to the Zoapi Access Point.

Zoapi Access Point provides internet to connected users through one of its connected network (WAN). If you wish to isolate users connecting to Access Point from your corporate network to which the Zoapi device is connected, you can use this settings. You can also chose ‘Disabled’ to avoid sharing internet over Access Point. Users will still be able to share their screen but will not be getting internet.

Yes. Select Apps->Settings->Access Point->Force 2.4GHz.

Some Windows fails detect change in wifi password and tries to connect using old password. Go to your Windows wifi network settings and delete the corresponding wifi profile from ‘Manage Known networks’.

Zoapi has support for proxies. It is also possible to disable proxy and make the device off-internet.

For the first time, download install ZoapiClient for your platform from share.zoapi.com. Once installed, open the ZoapiClient application and enter the 4 digit PIN shown on the display.

Zoapi Hub should be reachable from the client device. As long as you are able to ping to Zoapi Hub from your laptop, you can share your screen.

You do not need to upgrade the ZoapiClient once installed. ZoapiClient works with all versions of Zoapi Hub.

Use the ‘Pause’ button to freeze the screen sharing so that you can quickly use your laptop for some quick work without disturbing what is being projected.

4 users in Zoapi Hub Basic and 16 users in Zoapi Hub Pro.

No. You need to be able to reach Zoapi Hub through your local network. With Zoapi, your screen data never leaves your local network.

Zoapi Screen sharing is totally secure. Zoapi uses industry standard encryption technology for screen sharing between client laptop and Zoapi Hub.

Guests can share in one of the two ways. 1. If you have a dedicated guest wifi network, you can connect Zoapi to this wifi network. Your guests will be able to connect to Zoapi through the guest network 2. They can connect to the wifi access point provided by Zoapi Hub.

No. Screen sharing can work without internet

Probably your laptop can not reach the Zoapi Hub. Connect to right network or connect to Zoapi Access Point and try again.

Use the ‘Share Audio’ button on the Zoapi App on your laptop. You can use ‘Stop Audio’ button if you prefer to play the audio locally on the laptop.

‘Stop’ is used to stop screen sharing. You are still connected to Zoapi Hub and are a part of the meeting. You can change presenters, Launch Video conferencing apps and share your screen again. ‘Leave’ is used for leaving the meeting.

You can change the presenters using one of the two ways. 1. Using the ‘Presenters’ button on the Zoapi App on your laptop 2. Using ‘Right’ and ‘Left’ arrow keys on the Zoapi remote.

Upto 4. Ethernet, Wifi, Secondary ethernet over USB and Wifi Access Point.

Wireless screen sharing uses the local network. Local LAN provides very high bandwidth compared to internet and experience will be similar to connecting cables, where as content sharing over internet uses very low Frame per second. Also wireless screen sharing does not send your sensitive data over to internet and hence is a lot more secure. However if your wifi bandwidth is poor, wifi will automatically adapt to give you the best possible experience.

Zoapi Client is signed using Microsoft’s authenticode code signing certificate and we test and verify that it works with almost all the major anti-viruses before every update. If you are still getting any issues, you can try by adding Zoapi application as an exception in your anti-virus settings. Most of the complaints that we currently receive are with AVG and Avast. In case you face problems with a different anti virus – do let us know.

Zoapi supports all major video conferencing application such as Zoom, Skype for Business, Cisco Webex, Goto meeting, BlueJeans, RealPresence, Facebook WorkPlace, Microsoft Teams, Google Hangout etc.

There are many advantages of using VC on the Zoapi Hub instead of your laptop. Among them: 1. You can use common camera and audio system so that the entire room is a part of the call 2. You can share your meeting room screen instead of your laptop screen 3. Anybody can share their laptop screen locally to Zoapi Hub and the remote party will see your meeting room display. This way multiple users need not connect to the VC call from the same room for sharing their screen 4. You can use the VC application without bringing your laptop to the meeting room.

Connect to Zoapi Hub on your laptop using Zoapi Client with a secure PIN. In the more context menu choose ‘Launch Weblink’ and copy the VC link in the input dialog.

You can use remote/mouse to move your VC application windows to view on respective display. Dual display helps in simultaneous viewing of video and screen sharing.

Yes. If you login to your respective VC account or join a meeting using the meeting ID.

Zoapi Hub does not come with subscriptions for video conferencing applications. Users are free to use the app of their choice with their subscriptions. Most of the applications provides Join as a guest feature using the meeting link which can be used on Zoapi Hub for hosted meetings. If you need to host a meeting then you can use your video conferencing account. Alternatively, organizations can have dedicated logins for every meeting room.

You can start a video conferencing application in one of the three ways 1. Using the remote, go to Apps and choose the VC app of your choice 2. You can invoke the VC invite link from Zoapi calendar application 3. You can launch the VC app by sending the invite link from your laptop to Zoapi Hub.

Use Zoapi Hub to make a VC call, and share Zoapi Hub’s screen over the VC call. You can then share your laptop’s screen to Zoapi Hub using the ZoapiClient on your laptop.

Please send a query to our support team support@zoapi.com with details. Our technical team can evaluate the possibility.

Use the Zoapi Task bar (Auto hidden bar on the left side of screen) to show and hide all open windows.

You can connect your AV devices to Zoapi over USB, Bluetooth and 3.5mm jack.

Go to dashboard.zoapi.com and login. You can integrate your calendar account with Zoapi in ‘Integration’ Tab. Once an account is integrated, you can map your Zoapi Devices to Meeting room resources in ‘Calendar Services’ tab.

Go to the calendar app in your Zoapi Hub. If a calendar service integrated with your hub, you will see the list of meetings scheduled in the room. Else it will show a message asking you to integrate.

You can enable/disable meeting descriptions in Apps->Settings->Security->Enable meeting description.

Check the following 1. Is your Zoapi Hub integrated with your meeting room service 2. Have you selected the right room/resource while booking your meeting.

No. Zoapi Hub just displays the meeting scheduled information.

Zoapi currently support Google, Office365 and Nexudus calendar services. There are many more calendar services in the pipeline.

There are multiple advantages of integrating your Meeting room calendar with the Zoapi Hub: 1. You can view all the meetings booked in that room on any given date 2. Zoapi will highlight the next meeting booked 3. Zoapi will display meeting reminder notifications to let you know when it’s time to leave 4. You can directly open video conferencing links for scheduled meetings.

You can click on the video conferencing link from the calendar description either from the calendar app or from the pop-up information display while hovering over next meeting details.

Zoapi Hubs smart meeting room reminders will remind you of the time left in your current meeting periodically so that you can plan your meetings on the go and stick to scheduled timings.

Zoapi dashboard is for managing Zoapi Hub devices by IT admins. A normal user of the meeting room need not create a dashboard account.

Yes. Zoapi device can be used without the dashboard. But you need the dashboard account to use many feature offered by Zoapi such as calendar integration, stats and analytics, centralized management etc.

Add images you want to display to your dashboard drive. Once you have all your images in the drive, go to ‘Manage Devices’ tab and configure the ‘Screen Savers’ in the device settings.

Go to ‘Profile settings’ in your dashboard account and select ‘Email Subscription’. Here you can configure your email settings.

Meeting analytics are captured only when the device is connected to internet and able to reach the Zoapi cloud server. Please make sure your Zoapi Hub is connected to internet and try again.

Go to Apps->Settings->General or Apps->About in your Zoapi Hub to find the licence key.

Please check your spam or junk folder if you do not see an email in your inbox. You can retry after sometimes if you are unable to receive the mail.

You can manage all your Zoapi devices from anywhere using the dashboard. With dashboard, you can view the current status of the Zoapi device, change its settings, configure your Zoapi Hub as a digital signage space, integrate your Zoapi Hub with a calendar service, view stats and analytics to evaluate meeting room efficiency and much more.

Yes. You can add multiple images and configure their duration and order.

Basic version of the online dashboard comes for free with your Zoapi device. There is an annual maintainance charge for advanced features. You can visit www.zoapi.com or mail to hello@zoapi.com for more details.

No. You can add your device only once.

Please check if you are using the right licence key. Also make sure that no one else from your team is already using the same licence key.