Technical Support Executive (Fresher)

About Zoapi:

Zoapi is an innovative technology company backed by Wework, India, that is transforming the way people collaborate and communicate in the workplace. Our cutting-edge products are designed to simplify communication and enhance productivity, and we’re always on the lookout for talented and driven individuals to join our team.

At Zoapi, we believe that our people are our greatest asset, and we are committed to providing a dynamic, supportive, and inclusive work environment that fosters growth and development. If you are passionate about technology, driven to succeed, and eager to be part of a team that is shaping the future of workplace communication, we invite you to explore the exciting career opportunities that we have to offer.

About the role:

We are looking for a proactive and customer-focused Technical Support Executive to join our team. In this role, you will be responsible for liaising with customers, understanding their concerns, and providing timely and effective solutions through various communication channels. You will play a key role in ensuring a seamless customer experience by resolving technical issues and maintaining strong relationships. Occasionally, you may need to visit customer sites to provide on-field support.

Responsibilities:

1. Respond to customer queries and issues via calls, emails, and chat promptly and professionally.
2. Diagnose and troubleshoot technical issues related to Zoapi products and services.
3. Coordinate with internal teams to escalate and resolve complex issues.
4. Maintain accurate records of customer interactions and technical support activities.
5. Provide on-field support at customer sites when necessary.
6. Ensure high levels of customer satisfaction through efficient problem resolution.
7. Identify recurring issues and suggest process or product improvements.
8. Assist in product setup, configuration, and usage guidance for customers.

 Basic Qualifications:

1. Bachelor’s degree in IT, Computer Science, Electronics, or related fields.
2. Fresher or 1-2 years of experience in technical support or a similar role.
3. Excellent communication skills (verbal and written).
4. Strong problem-solving and analytical skills.
5. Ability to learn and adapt quickly to new technologies and tools.
6. Customer-oriented attitude with a focus on delivering quality service.
7. Basic knowledge of networking, hardware, and software troubleshooting is an advantage.
8. Willingness to travel for on-site support as required.

Why Join Us?

1. Opportunity to work with an innovative and growing team.
2. Hands-on experience with cutting-edge technology solutions.
3. A collaborative work environment focused on learning and development