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Using VNC to troubleshoot Zoapi Hubs

Overview #

Zoapi Hub supports VNC (Virtual Network Computing), allowing IT Admins to remotely troubleshoot Zoapi Hubs from their desks without needing to visit the meeting rooms. Zoapi Hub comes with a bundled VNC server that can be enabled via the dashboard under security settings. Please note that the bundled VNC service is compatible only with version 10.8140 and above. This is applicable for Zoapi Hub Share, Zoapi Hub Meet and Zoapi Hub Connect.

Enabling VNC for the Zoapi Hub #

  1. Login to the Zoapi Dashboard and click on the “settings” icon for the device that needs to be accessed.
  2. If necessary, change the default VNC password or note down the current VNC password. Ensure this password is kept secure and avoid sharing it with anyone.

Connecting to VNC from your Laptop #

  1. Install: Download and install the UltraVNC client on your laptop from here.
  2. Destination: Specify the Zoapi Hub IP address with port 56793. You can find the Zoapi Hub IP address in the “Hubs” tab on the dashboard.
  3. Click on the “Show Options” button and select the “Security” tab.
  4. Configure Encryption: Select “Use Encryption” and choose “SecureVNCPlugin64.dsm” as the encryption plugin, as shown in the image below:
  5. Connect: Click on “Connect” to start the VNC session.
  6. Accept Connection: The Zoapi Hub will display a pop-up for accepting the connection. If no action is taken, the connection will be automatically accepted after 15 seconds.
  7. Notification: While connected over VNC, the Hub will regularly display a notification message on the screen: “Your IT admin is connected remotely & can view/control this hub.”
  8. Control and Troubleshoot: You can now control the Zoapi Hub and perform the necessary troubleshooting.
  9. Close Session: Once you are done, make sure to close the VNC session.
  10. Disable VNC: Disable the VNC feature from the dashboard to ensure security after troubleshooting is complete.

If you require additional help, please contact our support team at

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